UX Researcher

UX Researcher

30 Jun
|
Jonas Software
|
Halifax

30 Jun

Jonas Software

Halifax

Job Description:

UX Researcher



Jonas Software Solutions Inc.



Halifax



Jonas Software is a wholly-owned subsidiary of Constellation Software Inc. (“CSU” on the Toronto Stock Exchange) and employs over 3,000 team members working in 95 software companies worldwide. We are serial acquirers of vertical market software providers with a widely publicized buy-and-hold-forever strategy. Fiscal 2019 was a record-breaking year on the acquisition front, with 17 deals closed across North America, Europe, Australia, and New Zealand as we entered 6 new verticals.



To support our next phase of growth we are opening a new Research & Development operation, Jonas Software Solutions, in Halifax, Nova Scotia.





We are now looking to recruit our first wave of Developers, QA Analysts, Designers, DBAs, Product Owners, and other key individuals with all levels of experience to form an integral part of the Jonas business across North America.



UX Researcher



As a User Experience Researcher in Research and Development, you will help ensure user expectations are met by working closely with our clients to understand how they use our software. Maintaining a strong customer focus, you will use those learnings along with industry and customer behavior to drive the appropriate design.



The User Experience Researcher will design approaches to learn from our customers and consumers, using a variety of methods to conduct and gather both qualitative and quantitative research data. Engaging with the Product team will effectively plan and manage requirements associated with the findings of their studies.



This position requires creative and innovative thinking and the ability to bring new ideas to fruition. The UXR should have a growth mindset and have the ability to solve complex problems relating to our product and consumer usage of the product. The utilization of interpersonal savvy is required to build and maintain effective relationships both within the organization and with our customers.



This position reports to the Director of Product Quality. The experience level required for this position is greater than 3 years.



JOB RESPONSIBILITIES



Work directly with UX Designers and Product teams to define the consumer experience research and strategy agenda

Identify and prioritize research questions and hypotheses related to UI solutions

Define and execute research approaches, analyze and synthesize research insights

Create wireframes, sitemaps, process flows, polished visual and interaction designs and other artifacts

Actively participate in research conducted by the Product Manager to enable informed design decisions

Collect and assess (directly or as part of the team) user experience and visual design trends, best practices, secondary research findings, and share opportunities for advancement

Work with the UX Designer and Developers to ensure designs are translated appropriately

Occasional Travel to the US on for customer and/or company meetings



QUALIFICATIONS



Education: Bachelor’s degree in Computer Science, or Psychology, Graphic Design, Human-Computer Interaction, or equivalent work experience

Experience with human-centered design, design thinking, and lean management

Experience with analytics measurement and analysis

Experience in a variety of research methodologies, e.g. field research or IDI’s, co-creation and prototyping, engaging users remotely, survey design and analysis

Fluent in user experience design and research methodologies and tools, including user stories, wire-framing, usability testing, and information architecture

Experienced with online UX and usability testing tools like UserTesting, etc

Excellent communication and presentation skills



We are part of the largest software company in Canada with a unique blend of local control and Big Company support and we are recruiting our first 30 team members in Nova Scotia. Whether you are an ambitious graduate looking to kick start your career or an industry high achiever searching for the next opportunity why not get in touch and find out more about our plans. We would love to hear your story, learn about your ambitions, and figure out if we could have a great future together.



Business Unit:

Scheduled Weekly Hours:

37.5



Worker Type:

Regular



More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.



Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.



Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P;/TSX 60.

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