Software Support Technician

Software Support Technician

27 Aug

27 Aug



ABOUT THE JOBOur client, a world leader in automated material handling solutions, is looking for a Software Support Technician. The individual will support Warehouse Management System (WMS) software and automated material handling equipment in warehouses and distribution centers. This position requires knowledge of various programming languages, software testing tools, software architecture, operating systems, hardware and network design, and databases.

The role also involves putting developed software into operation through testing and commissioning on site. YOUR RESPONSIBILITIES Support software solutions based on SSI Schaefer's software platform and libraries for Warehouse Management Systems (WMS)Commissioning of the software on-site. This includes, but is not limited to:Tests the software implementation against the requirements

Configures test scenarios for commissioning and executes them

Tests own and external vendors' software implementations against design requirements

Supports system start-up and commissioning at the site

Assumes responsibility for a specific area of software testing within a project

Create software requirements analysis and specifications for the area of responsibility

Create software manuals

Actively communicates with team members, the IT project manager and the software development manager on the progress of the project

Actively report issues to the IT Project Manager and the Software Test ManagerParticipate in team meetings as needed

Extensive travel required for software release at the customer site

Set up test cases for go-live and execute them

Resolve Tier 1, Tier 2 and Tier 3 system issues based on project requirements

Support customer service remotely and on-site as needed

Communicate effectively with internal and external customers

Create production reports based on customer requirements

Actively communicate with the customer and participate in meetings as required

Work different shifts as needed for system support and/or commissioning

Additional Responsibilities:Occasionally installs network or computer equipment if required by a local or on-site project

Occasionally handles test equipment required on-site (bins, packaging, crates, etc.)OUR OFFER Plenty of room for growth and development RRSP balancing up to 5 %Comprehensive medical and dental care Education assistance plans

Employee assistance plans

Excellent work environment and a culture that encourages continuous learning, creativity and innovationOUR REQUIREMENTS College degree in computer science or equivalent combination of education and experience in a similar job

Experience with Unix/Linux, Java or other object-oriented programming languages

Experience with SQL databases (Oracle, MySQL, SQL Server)Open to travel occasionally to support system start-up and commissioning at various sites

Experience with warehouse management software (WMS/ERP) (asset)Experience in industrial automation (asset)Experience in server/network topology (asset)CONTACT PERSONAntoine Bourseau514-688-2007

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