shift supervisor - Store# 53844, BRAMALEA CITY CENTRE

shift supervisor - Store# 53844, BRAMALEA CITY CENTRE

04 Jan
|
Starbucks
|
Brampton

04 Jan

Starbucks

Brampton

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.



Summary of Key Responsibilities



Responsibilities and essential job functions include but are not limited to the following:









- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

- Anticipates customer and store needs by constantly evaluating environment and customers for cues.

- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

- Provides feedback to store manager on partner performance during shift.

- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

- Discovers and responds to customer needs.

- Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.

- Executes store operations during scheduled shifts.

- Organizes opening and closing duties as assigned.

- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

- Maintains regular and consistent attendance and punctuality.

- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

- Follows health, safety and sanitation guidelines for all products.

- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

- Utilizes operational tools to achieve operational excellence during the shift.





Job Qualifications





Summary of Experience



- Customer service experience in a retail or restaurant environment



Required Knowledge, Skills & Abilities



- Ability to direct the work of others

- Ability to learn quickly

- Effective oral communication skills

- Knowledge of the retail environment

- Strong interpersonal skills

- Ability to work as part of a team

Assistant Building Superintendent

Assistant Building Superintendent

Realstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service. We are currently seeking Assista [...]
Brampton
23 Jan
    Brampton
    23 Jan

Loading/Unloading - Highway 50/Castlemore Rd - Brampton

Loading/Unloading - Highway 50/Castlemore Rd - Brampton

Dear Jobseekers, Are you ready to take on a new career challenge? Are you interested in starting to work immediately in the Brampton-Woodbridge area? Well here is your chance to work for a major supply chain company—which also happens to be a la [...]
Brampton
23 Jan
    Brampton
    23 Jan

Forklift Drivers - 19.75 /hr - Woodbridge

Forklift Drivers - 19.75 /hr - Woodbridge

Are you a forklift operator ready to take on a new career challenge? Are you interested in starting to work immediately in the Brampton-Woodbridge area? Well here is your chance to work for a major supply chain company—which also happens to be a la [...]
Woodbridge
23 Jan
    Woodbridge
    23 Jan

Light Packaging

Light Packaging

Manpower's client a leading national food production unit, producing fresh and frozen baked goods in Brampton is hiring for light packagers. If you are looking for a long term full time career opportunity in food industry, then this opportunity is [...]
Brampton
23 Jan
    Brampton
    23 Jan