Client Services Manager

Client Services Manager

13 Jan
|
Wiley
|
Montréal

13 Jan

Wiley

Montréal

Part of Wiley, one of the world’s largest research and education providers, MThree works with clients for the long-term, taking the time upfront to understand their business and workforce requirements to ensure commercial outcomes are achieved. Mthree sources, trains and hires diverse outstanding people with the skills that are most in-demand and embed them seamlessly into our clients’ teams for up to 24 months, at which point they can be converted to full-time employees. Alternatively, we can reskill a client’s employees. We operate a leading global community of trained technologists’ and professionals across the experience spectrum, from interns & graduates through to career changers, veterans and seasoned experts.









MThree has developed a best in class hire, train, and deploy program that build’s pipelines of custom trained, Next-Generation IT talent for Global, Blue Chip companies. We hire top STEM grads, put them through a client customized IT training program, and deploy them out to our clients on a contract to hire basis.



What we are looking for :

Our Client Services Manager based in Montreal will be an essential part of the Client Services team and is responsible for all the processes within the department. The role reports to Client Services Director North America and will also require facilitation with other front office teams across the business.



What you'll do :

Develop a trusted, long-term advisor relationship with assigned client portfolio.

Act as the main point of contact for the assigned accounts, customer stakeholders and executive sponsors.

Identify opportunities to grow business with existing clients, cross selling all MThree’s products and services.

Provide input into the evolution of the MThree service offerings, ensuring they meet the need of the client and the market.

Ensure the timely and successful delivery of our solutions tailored to customer talent needs.

Identify opportunities to host key events or seminars for our clients showcasing MThree’s market leading industry practices.

Team up with internal departments to facilitate client need fulfillment.

Collaborate with Business Development team to identify and grow opportunities within territory/market.

Forecast and track all account metrics.

Deliver and exceed your targets.

Record all relevant activity on Salesforce and encourage best practice



Who you are :

Undergraduate degree in business or another related industry highly desirable but not essential

Driven to succeed and motivated by a target driven environment.

Willing to go above and beyond in order to hit personal quarterly targets.

Strong interpersonal and communication skills, both verbal and written.

Able to multi-task and juggle competing priorities.

Proven work experience as Account Manager, Key Account Manager, Sales Account Manager or client services/account management role.

Experience using CRM software (Salesforce preferably)

Understanding of roles within a technology environment

Working knowledge of the Quebec technology focused labor market

Knowledge of the Canadian & Quebec specific work eligibility requirements and visa programs

Fluency in both French & English

Experience in the Investment Banking space.

Knowledge of financial markets, compliance and products.

Line management and mentoring experience.



At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It’s in our differences that we empower the way the world learns.



We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.



Location/Division:

Montreal, QC, Canada



Job Requisition:

45892



Time Type:

Full Time

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