Grace Loves Lace
Grace Loves Lace is the world leader in innovative, modern bridal with an e-commerce store and an expanding showroom network worldwide. Our global footprint is now reaching to TORONTO, CANADA and we are seeking a Full Time Showroom Manager to come with us on our journey to launch our brand new boutique showroom!
Located in the historical Distillery District, this area was created to excite and inspire! Offering the experience of new ideas, new foods and new designs our breathtaking by-appointment-only showroom will be sure to fit the mold, offering a personalized and tailored styling experience to wow our brides and customers!
This is a rare opportunity to express your interest in joining our growing family! Having showrooms in Australia, the US and London allows plenty of opportunity for someone who wishes to grow with the GLL brand.
Being a part of Grace Loves Lace means you will have flawless personal presentation and impeccable people skills. Our team of Stylists have a reputation for being the industry leaders in VIP, personalised and friendly, warm service. As a team we are professional, yet down to earth and love what we do. You must love working with women and have a knack for making people feel invited, comfortable and beautiful. There is extensive product knowledge to be learned, so your standard of commitment and work ethic is essential. A love for beautiful things and luxurious environments will mean you feel right at home.
Our Managers lead our high performing stylist team from the front by role modelling expected behaviours, styling brides daily alongside their stylist team and ensuring the operational and sales performance of the showroom is meeting and exceeding expectations.
Experience in a leadership position in a sales or service environment with a female clientele would be beneficial. You will be able to prioritise a busy work load whilst also delivering a supreme level of customer service. You will be completely customer focused and always go the extra mile to provide that luxury experience. It is expected that you will develop and nurture a range of different relationships with our customers and also the team.
The Showroom Manager positions involves one-on-one private appointments with brides that are pre-booked into our showroom. Our customers are our highest priority and we pride ourselves on delivering an exceptional experience to each and every one. The role will see you working hands on with our brides from our showroom and via email & phone to provide extraordinary service as they search for their dream wedding dress and accessories! You will be working with a premium brand that already has a strong presence in a very supported environment. Providing brides a unique experience is our ultimate goal and you will be highly skilled in multi – tasking to ensure that this experience is delivered by yourself and the team.
Experience and Skills required:
2 – 3 years of previous experience in a Retail Management or leadership position in a related field is required
2 – 3 years of previous experience in sales with a strong focus on customer service
Demonstrated experience in leading a team with the ability to train, manage performance and develop individuals to achieve their best work
Ability to manage leave and roster management is essential to maintain showroom operational requirements
High level of business acumen and financial decision making ability to ensure showroom is constantly well managed and performing to KPIs
Previous experience with stock management, inventory processes and stock counts and providing accurate recording of stock items and any issues to our Inventory team
Ability to utilise technology to determine stock levels to provide accurate and up to date information to brides and the team
Ability to prioritise, delegate and manage multiple tasks and projects at one time
Experience working with luxury fashion or bridal will be highly regarded
Proven track record in achieving excellent sales results and exceeding KPIs
Ability to work individually and in a team to achieve targeted results
Impeccable presentation and communication skills
Ability to speak another language is highly desired
The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale
The ability to learn quickly and retain information regarding new and existing styles
Hard working and dynamic person with strong multi-tasking skills
Excellent written and verbal skills
Highest standard of attention to detail
Ability to use technology to communicate with brides, process sales and engage in social media to spread the word about our glorious brand
Ability to manage and progress general housekeeping issues related to running a showroom
Exceptional communication to HQ on issues and the ability to manage and resolve matters before they escalate
Our peak times are the weekend so the successful candidate will be able to work a permanent roster of Saturday - Wednesday including weekends (2 consecutive mid week days as RDOs)
Competitive incentive structure
Potential for opportunities that will take you around the world!
Work for a brand that is the market leader with plenty of growth opportunities available
Work with a fantastic, passionate and driven team that know how to work hard and have fun doing it
Product benefits and a supportive work environment
You must have unrestricted Canadian Work rights. Please send through your cover letter and current resume outlining why you would be perfect for the role.
Grace Loves Lace is an Equal Opportunity Employer and our recruitment decisions are based on merit and business needs. We do not base decisions on race, colour, age, sex, gender, sexual orientation, national origin, religion, marital status, medical conditions, disability, military service, pregnancy, child birth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable adjustments are available to qualified individuals, upon request.