ADESA Canada is the country's largest wholesale vehicle auction and re-marketing services company. We provide state-of-the art facilities and technologies to help dealers and consignors buy and sell used cars, trucks, RVs, boats, motorcycles and heavy equipment.
ADESA Vancouver is one of ADESA Canada's 14 wholesale vehicle auctions that are located across Canada, coast to coast and the employer of choice in the Canadian automotive remarketing industry. If you are a self- driven, creative thinker that strives for excellence, has the ability to work in a very fast paced environment and loves change, then we want to talk to you!
We are currently seeking a Vehicle Arbitration Specialist to provide the highest level of service to our clients.
Coordinate between the buyer and seller to ensure agreements about the vehicle's condition
Work closely with clients to resolve arbitration issues in a timely and appropriate manner
Optimize all sources of information when reviewing and assessing claims
Communicate with sellers, buyers, and all internal employees to resolve concerns with the arbitration
Prepare necessary documentation and present information for arbitration to seller
Maintain accurate records of arbitration progress using the Arbitration Module as well as other available recording systems
Upon resolution, coordinate the return of funds to the buyer or other concessions with client via action package entry in Salesforce
Provide performance reports on a weekly basis
Perform other duties as directed by the General Manager
Required Skills, Knowledge and Experience:
2 years of mechanical and automotive product line knowledge required
Previous automotive remarketing experience an asset
Excellent interpersonal communication, negotiation and customer service skills with proven conflict resolution.
Proactive, positive attitude combined with the ability to exercise good judgment, under tight timelines.
Must be well organized, multi-tasker, work well under pressure
Proficient in Microsoft Office applications
Strong verbal and written communication skills
Proficient in Microsoft Office applications Excellent organizational skills
Job Type: Full-time Monday - Friday