Guest Service Representative

Guest Service Representative

14 Oct
|
Manitoulin Hotel.com
|
Little Current

14 Oct

Manitoulin Hotel.com

Little Current

Company description



The Manitoulin Hotel & Conference Centre is a new and unique property located on the North Channel of Lake Huron on beautiful Manitoulin Island, Ontario, Canada.



The hotel features 47 traditional guest rooms, 4 suites, and 7 wheelchair accessible rooms/business suites. With the 5,600 square foot ‘Three Fires Confederacy Ballroom’, the Manitoulin Hotel & Conference Centre is capable of hosting group tours, motor coach and bus tours, business meetings, seminars, workshops, weddings, conferences and just about any type of activity.



The hotel design was inspired by the beauty and history of the First Nations people of the Manitoulin Island region,





visitors can find cultural significance throughout the entire property.



Hotel Features



58 new Guest Rooms & Suites



5,600 square foot Ballroom/Conference Centre



Casual fine-dining in North46 Restaurant



Waterfront Property



Business Centre



Wireless Internet



Teepee Structure Lobby with Fireplace



Outdoor Lounge Pool (Available Seasonally – open until Labour Day)



Aboriginal Packaged Experiences



Job description



We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.



The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Guest Service Representative Responsibilities:



Greeting guests upon arrival and making them feel welcomed.

Administering check-ins and check-outs.

Providing front desk services to guests.

Assigning rooms and taking care of administrative duties.

Delivering mail and messages.

Processing guest payments.

Coordinating with bell service and staff management.

Being a source of information to guests on various matters such as transport and restaurant advice.

Processing meal and beverage requests.

Accommodating general and unique requests.

Diffusing conflict or tense situations with guests.



Guest Service Representative Requirements:



High school diploma or GED.

2+ years of customer service experience.

Certificate or diploma in hospitality advantageous.

Exceptional interpersonal skills.

Good time management and organizational skills.

Patience and good listening skills.



Part-time hours: 20 per week



Job Type: Part-time



Salary: $37,446.00-$58,481.00 per year



Additional pay:



- Tips



Benefits:



- Life insurance

- Store discount



Schedule:



- 8 hour shift

- Overtime

- Weekend availability



COVID-19 considerations:

All customers are required to wear a mask, curbside pickup available, common surfaces are sanitized regularly.



Shift availability:



- Day Shift (preferred)

- Night Shift (preferred)

- Overnight Shift (preferred)



Work remotely:



- No

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