SS&C; is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C; is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C;'s products and services.
Manager – Market Data Operations
Location: Mississauga, ON or Remote
SS&C; Technologies Holdings, Inc. is a global provider of financial services software and software-enabled services. Founded in 1986,
SS&C; has built the most comprehensive powerhouse of software technology in the financial services industry – technology that complements our unrivaled expertise and professionalism in fund administration, insurance and pension funds, and asset and wealth management accounting and operations. Named by Forbes as one of America’s best midsize employers, SS&C; has more than 20,000 employees and 15,000 clients worldwide, and is headquartered in Windsor, Connecticut, with offices throughout North America, Europe, Asia Pacific, Africa, and Australia.
Duties and Responsibilities
Essential responsibilities of the job include, but are not limited:
Client challenge/query/resolution escalations
Vendor escalations and issue resolution
Vendor relationship, contracts, renewals, invoices, royalty reports
Vendor file migrations, implementations
Project/CR requirements writing, review, coordination with development, testing, release
Troubleshooting for file, loader, reporting issues (data operations or client support)
Client prospect research and review of data request/coverage
Group task assignments, vacation approvals, on call schedule
Coordinating, defining, monitoring and supervising the department activities and assigned staff to ensure successful results.
Establishing new and maintaining existing, procedures and processes in order to meet internal/external requirements.
Conducting research and providing information/answers to internal/external parties concerning SVC’s data services, products, procedures, policies and documentation.
Assisting in the research and resolution of department related problems.
Identifying and assisting in the prioritization, assignment, testing, approval and release of change requests as directed by client/vendor demands and/or management directives.
Conducting regular status meetings with assigned staff and management to ensure information is, effectively and appropriately disseminated.
Keeping informed of internal products, processes and initiatives.
Developing and assisting in strategies for continued self and employee development.
Continued involvement in ensuring day-to-day procedures and processes for data operations group are complete.
Ensure that monitoring, analysis and maintenance of data quality and accuracy is completed.
Work closely with Sales and Client Support for new client implementations and data acquisition.
Assist in improving and developing SVC products and services.
Working closely with required departments to achieve common goal of customer satisfaction by providing superior product support and service.
Ensuring Clients are aware of upcoming industry changes and action items for the data operations group to ensure timely changes are met.
As required, the employee will be responsible for assisting in:
Approving and allocating staff holidays.
Setting of staff goals.
Completing Performance Evaluation of employees, both quarterly and annually.
Training of new and existing internal/external person(s).
Hiring of new staff.
Proficient in MS Office (with accent on Excel) and excellent knowledge of SQL, Mongo query tools and Jira an asset.
Knowledgeable of Confluence/ServiceNow/Workday/Microsoft Teams & Zoom
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time
Working at SS&C; is balanced and fair – especially in challenging times. We offer flexible work schedules, time off, and so much more to keep you healthy, safe, and productive. SS&C; offers:
Hybrid Schedule featuring 8-10 days in the office monthly combined with working from home
Competitive base salary plus EXCELLENT benefits (including medical, dental, vision, STD, LTD and more)!
RRSP Matching Program
Global Flexible Time Off Policy (personal/vacation time)
Sick Leave Policy
Eligible for an annual performance-based bonus program
Tuition Reimbursement up to 70% and Professional Development up to 100%
Business Casual dress code (includes jeans)
Exposure to many key business groups within the company, including regular interaction with senior management and opportunities for advancement
Unless explicitly requested or approached by SS&C; Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C; offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C; Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.