Clienteling/Service Excellence: Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities to provide an elevated/exceptional experience in all customer interactions. Independently follow-up on and resolve all customer issues to create an exceptional customer experience in every interaction. Serve as a store ambassador to provide the Tiffany standard of service excellence as needed by responding graciously to all incoming telephone calls, emails and in person interactions. Support key Company, Regional, and Local events and product launches.
Ensure proficient cross functionality in all areas of Operations department. Proactively partner with store management to communicate areas in need of additional focus and/or training. Ensure proficient ability to work in a selling capacity as needed. Proactively partner with store management to communicate areas in need of additional focus and/or training. Multitask as needed to ensure all daily, weekly and monthly responsibilities are completed in a timely manner. Look for business process improvements and efficiencies throughout store environment by assisting colleagues and proactively communicating innovative ideas to management. Exhibit passion and enthusiasm as a TCO Brand Ambassador by modeling elegance through appropriate wardrobe and presence. Support all key business initiatives and strategies with a critical focus on relevant new product launches; ensure adherence to all company policies relative to your role and department
Perform daily operational efficiencies to support achieving/exceeding store sales plan: Maintain accurate store inventory levels. Ensure all regular daily, weekly and monthly tasks are completed accurately in a timely manner. Perform all reporting: Retail Control Checklist and Chain of Diamond Custody compliance. Regularly maintain appropriate levels of all store supplies, within budget. Perform POS terminal analysis and reservation maintenance to ensure customer needs are met and to prevent losses. Partner and communicate with Sales Professionals and Management to respond efficiently to customer requests, handle and follow up on merchandise transfer requests and process point of sales quickly and accurately. Successfully manage all interstore transfers and ensure store is in compliance with company record retention guidelines;
Strong Analytical skills
Proficient in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends and holidays.
Organized and detail oriented
Flexibility to perform different tasks based on day-to-day business needs.
Must have authorization to work in the country where the position is based.
A college/university degree