Client Care Specialist - VCA Canada Ladysmith Animal Hospital

Client Care Specialist - VCA Canada Ladysmith Animal Hospital

08 Jan
|
VCA Canada
|
Ladysmith

08 Jan

VCA Canada

Ladysmith

Job Description:

VCA Canada Ladysmith Animal Hospital is currently welcoming a full time Client Care Specialist to join our team. In this role you will help our clients and their pets feel welcomed and appreciated!



Create a warm and welcoming environment for our patient and pet parents



Ability to answer a multiline phone system and track and book appointments effectively



Placing outbound calls to pet parents for follow-up and future appointment bookings



Respond and manage email correspondence; clients, referring veterinarians & internal office messages



Admitting and discharging pet patients



Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments









Scheduling appointments



Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment



General housekeeping duties; cleanliness of reception area, pet holding areas and common areas



Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments



Previous customer service or front desk experience in hospitality or retail is an asset!



No experience with animals, no problem, so long as you love pets!



About Ladysmith Animal Hospital



The Ladysmith Animal Hospital has been serving the Ladysmith, BC community since 1976. Dr. Colin Jerome joined the hospital in 1991 after graduating from the University of Saskatchewan. The team moved to a brand new custom-built facility in 1994 where they continue the tradition of providing companion animal care including medical, surgical, dental, digital radiology and laboratory services. The veterinarians and staff at Ladysmith Animal Hospital recognize the uniqueness and importance of the human-animal bond in our community.



What VCA Canada Offers



Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!



A caring culture of Wellness and Appreciation!



Competitive wages and benefits!



Annual uniform allowance



Exceptional career development: there is room to grow here!



Referral Bonus Rewards



Opportunities to give back in your community through VCA initiatives



Generous personal pet care discounts



And extra perks like shopping discounts and cool wellness apps!



Click “Apply Now”



VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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